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Dec 12, 20231 min read

AI deep fake videos for training and customer support

There is still a lot of hype around AI but more and more practical use cases are now making themselves available without a crazy learning...

Sep 26, 20233 min read

Turning Customer Support into Your Business's Secret Weapon

Why it's more important than ever to stand out. According to the latest UK Customer Satisfaction Index (UKCSI), customer satisfaction in...

Jul 28, 20235 min read

The Customer Support Dilemma: Insource, Outsource or Hybrid?

At some point in a companies’ growth this question normally gets asked: Startups often begin with no dedicated customer service team and...

Jul 19, 20233 min read

Habitual Excellence: using the power of habits to transform your customer service

I don’t believe any business purposefully seeks to deliver bad customer service and yet as a customer it can sometimes feel that it must...

May 5, 20232 min read

Internal Technical Training Positively Impacts Customer Experience

Ensuring that your employees are well-versed with the tools they are using will create better outcomes for your customers. Many of us...